New Study: Online Shopping and Walk-in Payment Trends

Author: Don Martelli
Published: March 31, 2010 at 5:29 pm
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A new study by eBillme, a popular payment option online, shows that over half of all customers that shopped online and paid at a walk-in location have annual incomes of over $50,000.

The study looked at the profile of consumers that use the eBillme Walk-In payment option to shop online and pay with cash at walk-in locations.

The average retail order value of consumers that use walk-in payment locations is $251.67, significantly higher than the average order value for credit cards representing a lucrative demographic for online merchants.

Conducted in February 2010, the study is based on order, census data, and public records assembled by eBillme from a sample of consumers who shopped online and paid at walk-in locations, also looked at some of the key demographics of the customers within the sample.

Other key findings of the study included:

  • Fifty-five percent have an income over $50,000, while 18 percent have an income between $50,000 and $75,000.
  • Fifty-seven percent are business professionals.
  • Sixty-nine percent reside in single homes.
  • Sixty-two percent own their home.
  • Forty-one percent are married.
  • Seventy-three percent are considered underbanked or unbanked.
  • Forty-nine percent used a mobile phone to order online.
  • Eleven percent made purchases for a business.
“Walk-in customers have long been an elusive demographic that has had limited access to eCommerce,” says Marwan Forzley, President and CEO of eBillme. “We wanted to take a closer look at the profile of consumers who use walk-in locations to pay for online orders. It is clear that this can be an appealing market segment for online merchants, one that represents a high order value and new customers to online shopping."

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Article Author: Don Martelli

Known on the social web as “BigGuyD,” Don Martelli is just a dad, moonlighting as a digital marketer, photog and civilian journalist. He's the executive editor for Technorati. Connect with him at www.donmartelli.com.

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